Refund & Return Policy
Pure 7OH Ltd.
At Pure 7OH Ltd., we are committed to clear expectations and fair resolution when issues arise. While we take great care to ensure order accuracy and product quality, this policy outlines how returns, refunds, and claims are handled should a concern occur.
Please read this policy carefully before placing an order.
Order Finalization & Refund Requests
Once an order has been marked as fulfilled, it is considered final and may not be canceled. Refunds are not automatic and must be requested and approved by our support team before any return is initiated.
If a refund request is approved:
The item must be returned unused, unopened, and in original condition
Products must be shipped back to us for inspection
Refunds are processed only after the returned item is received and reviewed
Return shipping labels are provided at our discretion and only in limited circumstances. Customers should expect to cover return shipping costs unless otherwise approved.
Shipping delays are not eligible for refunds.
Missing or Damaged Product Claims
We take fulfillment accuracy seriously. To protect both customers and our company, strict verification is required for all missing or damaged item claims.
Mandatory Video Verification
All claims involving missing items must include one continuous, unedited video showing:
The sealed shipping package
The opening of the package
The contents being fully displayed and verified
Claims submitted without this video will not be approved under any circumstances.
Video Guidelines
For Powder Orders
Show the sealed shipping box before opening
Open the package on camera
Display all contents clearly
Weigh the powder on camera
Include a calibration weight in the same video to verify scale accuracy
For Tablet Orders
Show the sealed shipping box from multiple angles
Open the package on camera
Display all contents clearly
Count all tablets on camera
(High-count orders are verified by count, not weight)
Tablet Breakage During Shipping
Minor tablet breakage can occur during transit due to compression and does not impact product integrity. This is considered normal and is not grounds for refund. Count discrepancies will only be reviewed if supported by a compliant verification video.
No exceptions will be made.
Powder Products: Refund & Exchange Rules
Due to safety and handling considerations, powdered products are not eligible for return or refund once shipped, except in cases of verified shipping damage.
Non-Returnable Conditions
Opened or partially used powder
Dissatisfaction with product characteristics
Variations between lab results or batch profiles
Personal preference or expectation mismatch
Damaged Powder Claims
If a powder product arrives damaged (such as a broken or unsealed container):
Contact us within 7 days of delivery
Provide clear photos of the damage and packaging
Once verified, a replacement or refund will be issued
Powders cannot be resold once returned, which is why this policy is strictly enforced.
Tablet Products: Refund & Exchange Rules
Customers may sample up to three tablets from a tablet order.
To qualify for a return:
At least 90% of the tablets must remain unused
Tablets must be returned in original packaging
Requests must be submitted within 7 days of delivery
Return Outcomes
Eligible returns may be exchanged for another product, or
Issued as store credit, valid for 12 months
Customers are responsible for return shipping unless otherwise approved. Returned items must be shipped promptly once authorization is granted.
Shipping & Delivery Policy
Delivery dates provided at checkout are estimates only and are not guaranteed.
Important shipping terms:
We use third-party carriers and discounted shipping services
Transit times are outside our control once a package is handed to the carrier
Weekends and holidays are not counted as transit days
Shipping fees are non-refundable under all circumstances
Late Deliveries
Refunds are not issued for delayed deliveries regardless of shipping method.
Exception — UPS Next Day Air
If an order shipped via UPS Next Day Air arrives more than one business day late, a store credit equal to 50% of the shipping cost will be issued for future use.
Shipping Fee Disclaimer
Shipping charges are never refunded.
If an order is returned for store credit, the credit applies to product value only. Shipping costs are excluded.
Contacting Pure 7OH Ltd.
For questions related to returns, exchanges, or order concerns, please contact our support team directly using the contact information provided on our website.
